Refund & Return Policy

1. Overview

At Mr. Sheknit, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement in accordance with this policy.

Please read the following terms carefully before placing an order.

2. Eligibility for Return

A product may be eligible for return if:

  • You received a damaged or defective product.
  • You received the wrong product or incorrect size, where applicable.
  • The product received is materially different from the product ordered.
  • The product is unused and in its original condition and packaging, where a return is otherwise permitted.

The product should be returned with its original packaging, tags, labels, and accessories, wherever applicable.

3. Non-Returnable Products

Returns may not be accepted for products that:

  • Have been worn, washed, altered, or damaged after delivery.
  • Are returned without original tags or packaging where these are required.
  • Show signs of use, stains, perfume, makeup, or other damage.
  • Are customized or specially made according to the customer's requirements, unless the product is defective or incorrect.
  • Are returned after the applicable return period.

For hygiene and product-safety reasons, certain garments or clothing items may be non-returnable. The applicable product page or order information may specify such restrictions.

4. Return Request Period

Customers should contact us as soon as possible after receiving the order if there is a problem with the product.

Return requests should normally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page or at the time of purchase.

5. How to Request a Return

To request a return, please contact us with:

  • Order number
  • Customer name
  • Phone number
  • Email address
  • Reason for the return
  • Clear photographs or video of the product, if the product is damaged, defective, or incorrect

Email: mrsheknit@gmail.com
Phone: 9909091426

Our team may review the request and provide further instructions before the product is sent back.

6. Product Inspection

Once the returned product is received, it may be inspected to determine whether it meets the return conditions.

If the return is approved, we will proceed with the applicable replacement, refund, or other resolution.

If the product does not meet the return conditions, the return may be rejected.

7. Exchange / Replacement

Where applicable, an eligible product may be exchanged or replaced if:

  • The wrong product was delivered.
  • The product is defective or damaged upon delivery.
  • The applicable size or product exchange option is available.

Replacement is subject to product availability.

8. Refund Policy

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment method used for the order.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or payment service provider.

9. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as sending an incorrect product, or where otherwise required by applicable law.

Return shipping charges, where applicable, may be the customer's responsibility unless the product was damaged, defective, or incorrectly supplied by us.

10. Damaged Products

If you receive a damaged product, please contact us as soon as possible after delivery.

Please keep the original packaging and provide photographs or video showing the condition of the product and packaging. This will help us investigate the issue and provide an appropriate resolution.

11. Cancellation

An order cancellation request may be accepted if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Changes to This Policy

Mr. Sheknit reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

For any questions regarding returns, exchanges, refunds, or cancellations, please contact:

Mr. Sheknit
Phone: 9909091426
Email: mrsheknit@gmail.com